GTO FisherEEA/UK Model Withdrawal Form
Effective date: Pending confirmation
Last updated: 12 September 2026
Complete and return this form only if you wish to withdraw from an eligible distance contract. Use of this form is optional; any clear statement that identifies the contract and your decision to withdraw is sufficient. Where shown for an eligible European Union transaction, you may instead use the continuously available “Withdraw from contract” function in the website or application and will receive an acknowledgement on a durable medium.
1. Important information
If you are a consumer in the European Economic Area or United Kingdom, you may have a statutory right to withdraw from a distance contract within 14 days, subject to applicable conditions and exceptions.
GTO Fisher’s standard commercial policy also provides:
- a full refund requested within 14 calendar days after your first paid Subscription purchase; and
- a full refund requested within 7 calendar days after each automatic-renewal charge.
The commercial promise does not replace or limit a more favourable mandatory right. Ordinary use within the first-purchase 14-day period does not reduce an approved standard full refund. Read the Subscription, Cancellation and Refund Policy.
Withdrawal from the initial contract is different from cancelling future automatic renewal. If you only want to stop the next renewal and keep access until the end of the paid period, use the account cancellation control or email support@gtofisher.com with the subject “Cancel Subscription.”
2. Identify the seller
Send the notice to the legal seller shown at checkout and on your receipt. The seller may be:
- ASTRA LOGIC TECHNOLOGY PTE. LTD.;
- a third-party merchant of record; or
- an app store or authorised marketplace.
If a third party is the seller, follow the withdrawal contact shown on its receipt or terms. You may also send a timely notice to support@gtofisher.com and we will provide reasonable help routing it, but the third-party seller may need to verify and process the withdrawal.
For a contract sold by ASTRA LOGIC TECHNOLOGY PTE. LTD., send the form to:
ASTRA LOGIC TECHNOLOGY PTE. LTD.
UEN: 202632763H
36 Robinson Road, #21-01
City House
Singapore 068877
Email: support@gtofisher.com
Subject: Withdrawal Notice
3. Model form
Copy and complete the text below.
The online withdrawal function, where required and available, is separate from the ordinary cancellation control. It will ask you to identify the contract and confirm the withdrawal but will not require a reason or a conversation with support.
To: [Insert the seller name and email or postal address shown on the receipt]
I hereby give notice that I withdraw from my contract for the following digital service:
Plan or Subscription:
Order or transaction identifier:
Date ordered:
Date access began, if different:
Amount and currency paid:
Consumer’s full name:
GTO Fisher account email:
Consumer’s postal address:
Preferred reply email:
Consumer’s signature (only if this form is submitted on paper):
Date:
You do not need to give a reason. Do not include a password, authentication code, complete payment-card number or card security code.
4. When the notice is effective
A withdrawal notice is in time if you send the clear statement before the applicable period expires. Keep a copy and proof of sending. Email is the preferred method because it records the send time.
The statutory period and the responsible seller can depend on the transaction type, start of performance, checkout consent and local law. If there is uncertainty, send the notice promptly to both the seller shown on the receipt and support@gtofisher.com.
5. Immediate access during the withdrawal period
You may request that a subscription Service begin immediately. Applicable law may require express requests or acknowledgements concerning early performance or digital content. We do not use those acknowledgements to reduce the separate 14-day first-purchase full-refund promise stated above.
Nothing in a checkout statement removes a mandatory withdrawal or conformity right unless applicable law permits that result and every required condition has been met.
6. Refund after valid withdrawal
For an eligible contract sold by ASTRA LOGIC TECHNOLOGY PTE. LTD., we will reimburse payments required by law without undue delay and no later than the applicable statutory deadline, normally 14 days after receiving the withdrawal notice. A third-party seller processes its own refund under the law and transaction terms that apply to it.
The refund is normally made to the original payment method and in the original currency unless another lawful method is expressly agreed. A bank or payment network may take additional time to display the credit. We do not charge a refund fee.
Under our standard first-purchase promise, ordinary use during the first 14 days does not result in a usage deduction. Fraud, duplicate recovery and deliberate abuse may be investigated, but no voluntary-policy restriction overrides a non-waivable statutory right.
Paid access may end when withdrawal or a full refund is approved or processed. Withdrawal or cancellation does not automatically delete the account or all personal data. To request eligible deletion, use the Privacy Request Form.
7. Defective digital service rights
Withdrawal is not the only consumer remedy. If the Service is defective, unavailable or does not conform to the contract, you may have rights to correction, re-performance, price reduction, termination or refund after the withdrawal period. Contact support@gtofisher.com with the subject “Service Remedy.”
8. Assistance
Questions about identifying the seller, locating a transaction or submitting this form may be sent to support@gtofisher.com with the subject “Withdrawal Question.” Include the account email and transaction identifier, but no complete payment-card information.